Return & Refund Policy

Eleva Bathware is committed to delivering high-quality products and ensuring customer satisfaction. We offer a 10-year guarantee on our products against manufacturing defects, giving you peace of mind with every purchase.

If you are not satisfied with your order, you may request a return within 5 days of delivery, provided the product is unused, in its original packaging, and in resalable condition. To initiate a return, customers must contact our support team with order details and proof of purchase.

Once the returned item is received and inspected, refunds will be processed within 8  business days to the original payment method. Shipping fees, installation charges, and custom or special-order items may not be eligible for returns or refunds. Products damaged due to misuse, improper installation, or normal wear and tear are not covered under this policy.

For defective products within the 10-year guarantee period, we will provide a replacement or repair at no additional cost. For any return, refund, or warranty-related queries, please contact our customer support team.